Intro
We are happy to introduce a new service to our arsenal. We believe that it can provide significant value to our clients and most important of all that it can help keep their data safe from threats external or internal.
Incident Handling (aka Incident Response)
The goal of an Incident Handling process is to provide comprehensive support to quickly identify, contain, and resolve IT incidents that affect business operations. Its main goal is to minimize the impact of cyber security incidents on customers while ensuring continuity of their critical IT systems.
Service Description
- Preparation
- Developing and maintaining an incident response plan, policies, and procedures.
- Establishing an Incident Response Team (IRT) with defined roles and responsibilities.
- Conducting regular training and simulations (e.g., tabletop exercises) to ensure readiness. Implementing preventive measures and technologies, such as firewalls, intrusion detection systems, and endpoint protection.
- Analysis
- Monitoring network and system activities for signs of suspicious behavior or potential incidents.
- Utilizing security information and event management (SIEM) tools, threat intelligence, and advanced analytics to identify and assess incidents.
- Investigating alerts to determine the nature, scope, and severity of an incident.
- Containment, Eradication & Recovery
- Containing the incident to prevent further damage, which may involve isolating affected systems or applying patches.
- Eradicating the root cause of the incident, such as removing malware or mitigating vulnerabilities.
- Recovering normal operations by restoring systems from backups, rebuilding infrastructure, and validating the integrity of data.
- Reporting
- Coordinating communication with stakeholders, including internal teams, management, customers, and regulatory bodies.
- Providing regular updates and post-incident reports that outline the incident’s impact, actions taken, and recommendations for future prevention.
- Post-mortem
- Conducting a post-incident review or lessons learned session to evaluate the response process and identify areas for improvement.
- Updating the incident response plan and security measures based on findings from the review.
- Implementing long-term remediation actions to strengthen security posture.
- Last phase
- Includes and connects the Incident Response process with the Threat Intelligence and Threat hunting processes as it has the goal to leverage threat intelligence to anticipate and defend against future attacks.
- Engaging in proactive threat hunting to detect potential threats before they become incidents.
Benefits for you
- Reduced downtime and business disruption
- Improved incident response times
- Enhanced cybersecurity posture
- Increased confidence in IT systems’ ability to withstand potential threats
- Compliance with regulatory requirements for incident management
- Structured incident management process aligned with industry best practices
Outro
We hope that this short introduction provides you with the basics on the subject. If you want more information how TwelveSec can help keeping your data secure please get in touch, we will be more than happy to help you.
Until next time.